Organizational Development Intervention on Service Climate and Psychological Meaningfulness to Improve Employee Engagement: An Action Research in a Private Family Hotel Samui, Thailand

Abstract

This research investigates the impact of organization development intervention (ODI) on service climate, and psychological meaningfulness to enhance the level of employee engagement, conducted in a mid-sized family owned hotel in Samui, Thailand by using the action research model. Various OD interventions were conducted on 27 participants over a seven month period from June to December 2016. The concept of Effective Change Management (Cumming & Worley, 2005) and Whole Brain Literacy (Tayko, 2010) were used for the intervention design process. The findings indicate that:
1. Service climate, psychological meaningfulness, and employee engagement showed statistically significant increases after ODI.
2. There is a statistically significant positive relationship between service climate, psychological meaningfulness, and employee engagement.
3. Only “length of service” in the demographic factor indicated a statistically significant positive relationship with employee engagement, while “age” and “department” showed no significant relationship.