Key Perspectives to Enhance Employee Retention: A Study on Leadership, Compensation, Career Development, and Work Environment at ABC Company
DOI:
https://doi.org/10.14456/abacodijournal.2025.7Keywords:
Employee Retention, Leadership Skill, Career Development, Employee Engagement, Benefits Package, CompensationAbstract
Employee retention is a critical issue for many organizations. This study focuses on exploring and developing a strategic plan for enhancing employee retention of the current and former employees of ABC Company in Thailand. The researchers collected and analyzed data from both current and former employees of ABC company, a legal service medium-sized business, by interviewing 7 organizational members. The researchers applied a qualitative method by creating interview questions and conducting interviews with seven participants, selected through purposive sampling, which allowed for a diverse representation of current and former employees from different departments within ABC Company. The data collected from these interviews were then analyzed using thematic content analysis, which helped identify key themes related to leadership, compensation, career development, and work environment. Employees reported dissatisfaction with leadership based on favoritism and a lack of advocacy. To address this, leadership development programs focused on equitable treatment and employee-centric approaches are recommended. Compensation, particularly health benefits and bonuses, was found to be inadequate, suggesting a need for a comprehensive review and improvement of the benefits package. Career development opportunities were limited, with unclear promotion paths and insufficient mentoring. Implementing structured career development programs and clear advancement paths is crucial. Lastly, the toxic work environment, driven by office politics and poor communication, requires a cultural shift toward transparency and employee engagement. Addressing these areas can significantly improve employee retention.
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