Motivation, Emotional Intelligence, Work Ethics and Job Performance: An Action Research in a Small-Medium Enterprise in Yangon, Myanmar
Keywords:
Work Ethics, Emotional Intelligence, Motivation, Job Performance, Organizational DevelopmentAbstract
The purpose of this action research study is to improve employees’ job performance using Organizational Development interventions to enhance their motivation, emotional intelligence, and work ethics in a small-medium enterprise in Yangon, Myanmar. Guided by frameworks such as SOAR and the Weisbord Six-Box Model, the study employs a mixed-method approach, incorporating quantitative surveys and qualitative interviews, to diagnose organizational challenges and implement tailored development interventions. Quantitative data were collected through structured questionnaires and analyzed using means, standard deviations, and paired sample t-tests. Data was analyzed using means, standard deviations and paired sample t-tests, to evaluate employees’ work ethics, motivation, emotional intelligence and employee job performance. For qualitative methods, data were collected using semi-structured interviews to understand the current situation of Nature’s Own Company Limited in Yangon, Myanmar and identify key areas of improvement to improve employee job performance. Key findings demonstrate that targeted ODIs implemented helped enhance emotional intelligence, foster ethical work practices, and strengthen intrinsic as well as extrinsic motivation, and significantly improved employee performance. The research further emphasizes the critical role of strategic alignment between organizational goals and employee development in cultivating a productive and engaged workforce. By presenting a structured approach to organizational development interventions, this study offers practical insights for fostering sustainable growth and competitive advantage in similar organizational contexts.
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